Frequently asked questions
Is there an age limit?
You need to be 18 to ride.
What is the pricing?
UAE: 0.5 AED per minute as you ride, plus a parking fee. Park in a Hoop Stop (shown on the map and/or marked on the streets with flags) and it's 0-3 AED. If you park outside a Hoop Stop the parking fee is 5 AED.,
EU: 0.15 EUR per minute as you ride, plus a parking fee. Park in a Hoop Stop (shown on the map and/or marked on the streets with flags) and it's 0-0.80 EUR. If you park outside a Hoop Stop the parking fee is 1 EUR.,
How will I pay?
When you sign up you give your credit card information. The payment will be processed after the ride.
What if the battery runs out while driving?
The scooter will notify you when the battery is about to run out. You should park when the battery is low and unlock another scooter. We will replace the empty batteries during the day.
Can I park anywhere in the zone?
Yes, you can park the scooter anywhere in the white zone, but please make sure it's easily discoverable by other users. Please do not park in private properties or gated communities and do not block any entrances or roads.
Also remember, the parking fee is lower when you park in a Hoop Stop: shown on the map when you drive and marked on streets with flags.
How can I find nearest Hoop Stop?
Hoop Stops are shown on the map when you have unlocked a scooter and they are also marked on the streets with Hoop Stop -flags.
I have a problem while locking the scooter. What do I do?
We aim to make our tech bullet proof. However, sometimes an issue might still occur. The timer in our backend system will stop when you first try to lock the scooter so you won't be charged any extra. Try locking the scooter again. If it still does not lock, contact our support and we will lock the scooter for you.
I have a problem activating my account from the link I received. What do I do?
Make sure you open the link from the phone you have installed the Hoop app. Note that the activation link will not work on your computer/tablet or another phone. If the link opens in a browser (safari, chrome) you should long press the link from the email, and when you see a pop-up to choose which app to open the link in, choose Ride Hoop app. Please also note that the gmail app handles long press a bit differently in Iphone. So with Iphone+gmail you should copy the link from the email and paste it to apple notes. Then long press the link (in apple notes) and choose to open with Ride Hoop app